General Frequently Asked Questions

1. How do I create an account?

To create an account, simply click “Start Here.”  Enter the required information and click the “Save” button. When your information is saved, your rewards account will be created and you will be welcomed into the rewards site.


2. Do I need an email address for an account?

Yes, you must have an email address to create an account.


3. Does my account ever expire?

No, your account never expires.


4. What if I forget my password?

Simply click the “Sign In” button and enter your email address after “Forgot your Password?” Click “Submit” and a new password will be emailed to you to use to log in. 


5. How do I earn points?

Please contact us to find out how to earn points.


6. What is a certificate?

Every time you qualify, points will be issued in the form of a certificate. Certificates are mailed out periodically during the year.  When you receive a certificate, you can add the points to your online rewards account.


7. How do I enter a certificate to my account?

Log in to your rewards account and click “Rewards” and “Certificate.”  Enter your certificate number and click enter. 


8. How do I view my point balance?

When you log into the system, your current point balance will be displayed in the top left corner.


9. Do points expire?

The expiration date on the points is noted on the certificate. Points will be invalid at 12AM on that date, and cannot be redeemed for a prize. Their value will become 0.


10. What if I lose or misplace my certificate?

Unfortunately, we have no way of tracing your certificate number once it has been issued to you, so we cannot replace lost or stolen certificates. We do apologize for any inconvenience. We suggest that you enter your certificate number into your online rewards account upon receipt. Once the points are deposited into your online rewards account, you may discard your paper certificate. 

You may also sign up for eDeposit.  Points will be deposited automatically into your online rewards account without the worry of lost certificates.


11. How do I redeem points for a prize?

You can redeem prizes by clicking on the “Rewards” button. Search for products by category, number of points, or by keyword.  Simply click on the prize you wish to order and click “Order.” Verify the shipping information and click the submit button.  Then, confirm your order. Most gifts are shipped to arrive within 3 weeks.


12. Can I send my prize to someone other than myself?

Yes, simply enter a different address in the shipping information and your prize can be sent to someone else.


13. Do you ship to PO Boxes?

Yes, many of our prizes can be shipped to PO Box addresses.  However, if you select a prize that is shipped via FedEx Ground you will be prompted to enter a physical address for delivery, as FedEx does not deliver to PO Box addresses.  


14. How do I contact customer service?

Click “Contact Us” for the email address and phone number to our Customer Service department.


15. Why is my iBranch login not working on this site?

Your login and password for your account on this site are not the same as your login and password for iBranch.  Please create a new account and password for at


16. Can my family combine points?

We allow certificates from multiple accounts and multiple account holders to be deposited into a single rewards account so you can redeem for gifts faster.  In other words, you may “pool” certificates in this program